What to expect
How an HVAC service call works with us
Every call we take runs on the same written rules, from the first phone call to the cleanup.
The rule behind every job
Diagnosis, then price, then work
You hear what failed and why. Then you get the price in writing. Then, if you say yes, the work starts. We never change that order.
How a service call runs
- 1You call or send the form and tell us what the system is doing. We tell you the diagnostic fee before anyone is booked.
- 2We put the visit on the next day's schedule and text you the day, the arrival window and the address.
- 3The technician finds what failed and tells you why before anyone talks about price.
- 4You get the price in writing. Nothing starts until you approve it.
- 5We do the work and run the system through a full cycle to see that it holds.
- 6We clean up, show you what we did, and tell you plainly if the repair only buys a season.
Price before work
- ✓We quote the diagnostic fee when you book, before anyone comes to the door
- ✓Replacement and installation estimates are free
- ✓Every price is in writing before work starts
- ✓For a big repair, you get the repair price and a replacement price side by side
- ✓If we find something else once work starts, we stop and price it before we go on
Response and hours
- ✓We answer the phone Monday through Sunday, 7:00 AM to 7:00 PM
- ✓A service call booked today goes on tomorrow's schedule, inside a stated window
- ✓A form or voicemail that comes in after 7:00 PM gets answered when the phones open at 7:00 AM
- ✓Commercial clients can book short notice, after-hours and weekend visits, priced per job
Warranty
- ✓Our labor and workmanship are warranted for 60 to 90 days, and the type of job sets the length
- ✓The written price says which length applies, so ask if it isn't clear
- ✓Equipment we install is separately covered by its maker, under the maker's own warranty terms
- ✓We leave you the equipment documentation and warranty registration after an installation
On site
- ✓If we find a failed part or a safety problem, we show you the part, the reading or a photo
- ✓On a replacement we haul the old equipment away and dispose of it
- ✓We clean the work area before we leave
- ✓We commission new systems with readings and give you the paperwork
What we won't do
- ✓Quote a repair over the phone before diagnosing it
- ✓Restart a furnace with a cracked heat exchanger. We shut it down and show you why
- ✓Promise a two hour window we can't keep
- ✓Plumbing or roofing, which are separate trades
Things you can check
- We're bonded and insured, with workers' compensation and business liability on every job. Ask for the certificate of insurance and we send it.
- We're rated 5.0 on Google from 4 reviews. Read them.
- All Purpose HVAC has worked since 2020, as the heating and cooling brand of All Purpose Anytime Services LLC.
- Our work carries a 60 to 90 day warranty, with the term depending on the job.
- Our shop is at 6965 Heather Drive, Suite A, Bryans Road, MD 20616.